Key responsibilities:
• Execute an industry-leading service center for the healthcare teams at our qualified CAR-T treatment centers enhancing the healthcare teams/ customer/ patient experience.
• Provide prompt and courteous customer support to treat patients with Novartis Cell Therapy products in both the commercial and clinical trial setting, with a broader scope within the International organizational unit.
• Engage with cross-regional, cross-functional teams and external partners to optimize the end-to-end operational process from product request to finished product delivery with a constant focus on improvement
• Execute an industry-leading commercial patient support program for patients and their caregiver(s).
• Develop and implement digital innovation and data solutions to enable enhanced strategic-driven decision making, automation of manual processes and improved customer experience for the Cell & Gene Therapy organization.
What you’ll bring to the role:
Essential:
• Patient/client driven with excellent communication skills, both verbal and written and natural ability to establish relationships
• Ability to work well across a matrix organization with strong collaboration skills to internal and external stakeholders and operate independently in ambiguity and adapt easily to change
• High level of emotional intelligence while being strong in problem solving and operational efficiency/prioritization
• Curious and continuous improvement mindset with technical aptitude to adapt and learn new technologies
• Strong operational, organizational track record
• French & English fluency
Desirable:
• Experience in Supply chain / logistics - pharmaceutical industry and/or healthcare environment
• Digital, data management, visualization and analytics experience
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
